I have gone to Maya for many years. Past visits had been very positive and without incident. Her service had always been excellent and she was always nice and cheerful. However my most recent visit was a nightmare. She became extremely rude and hostile over my new dental insurance information that had recently changed. I provided her with the new coverage card but since the appointment was on a Saturday she couldn't fully verify all details of my insurance. Instead of her politely explaining to me that we would need to reschedule because she needed to obtain all insurance authorization first, she was rude, hostile and down right unprofessional. She was so rude that my children who sat witnessing her hostile behavior became very upset. In the 9 years that we have patronized her practice there has never been a bill or insurance issue on my part. The fact that I had my new insurance card in hand Delta Dental should have been sufficient for her to service my children but instead she told me if I wanted them to be seen I would have to pay out of pocket and she would give a refund once insurance was verified, felt a bit unreasonable to me after a nine year relationship without issues. I would have considered it but her behavior was so inappropriate and uncalled for I made the decision to remove my children from her negative , nasty display of poor behavior permanently! Her lapse in judgement that day caused her to lose 3 long time loyal customers.