They don't answer the phone when trying to make payment

VERY POOR CUSTOMER SERVICE. Drivers are not competent enough to tell the customer that the terms are cash on delivery. Building was unloaded on the grounds, driver leaves property, & comes back later when no one there & takes the building back (with customer property inside). Customer had no problem paying for the building at delivery, but driver failed to say his instructions from his employer were to get payment or not leave the building. Very simple to solve & he would have had the check in 3 minutes, but customer was not even called by the driver or the company to say they needed payment or building would be removed. Customer should have been called very first thing! Storage company said driver waited 1 1/2 hours for payment...funny how the driver didn't tell the customer that! When a company orders a building, the one receiving it will not always be the one that ordered it, so the driver should have told the person receiving it their terms. Building paid for now & no building.