On 8/24/2017 I took 3 of my kids to get eye exams and was planning on purchasing glasses at Costco. I was however so impressed with the technician that I spoke to I actually decided to purchase my sons glasses there. She was great, she spent the extra time to pick out frames that my 10 and 12 year old children would like. We put in the order and was told that it would take about a week to get the glasses back. Well my 12 year old got his in 3 days, which was very impressive. My 10 year old however didn't get his and that was fine because it was still in the week time frame. Well a week and a half goes by, no call, so I call and check on the glasses. I was told that the frame broke when they were putting the lenses in, okay no big deal, they would get the same frame and it would take another week. Well another week and a half comes and goes so I call again and was told the glasses were in, great, my husband had an appointment that Saturday to get his eyes checked so he would take him and pick them up. They show up Saturday, and was told the frame was once again broken. I went up there that following Monday and was told they had sent off for yet another frame and the glasses should be done in you guess it a week. Well this time they were done in a week but the lenses were so heavy the glasses kept sliding down my son's face. I made yet another trip to Friendly to get a refund, that was my initial idea but the technician actually suggested a smaller frame which would cut down on the heaviness and that should solve the problem. Well it's now 10/09/2017 my son has yet to receive his glasses., it has been 2 weeks. I have 6 people in my household that wear either/or glasses and contacts and I will be taking my business elsewhere after (If I ever receive them) my son's glasses.