It's a clean place, friendly and professional employees. My hair is medium long and natural. I like how a deep conditioner is part of their service, especially since I tend to abuse my hair with irons and certain products. Recommendations are made but you don't "feel" like you're forced to go with their decisions, like some stylists tend to do. The stylist did inform me of things to do at home with my hair as well as recommendations to maintain healthy hair. I also like that they offer beverages while you wait. They really make you feel comfortable and welcome.