The prices are kind of high, but the products here are good, and the customer service is excellent. I wandered in needing stuff for a wild baby rabbit I decided to adopt after it sort of fell into my life, and I was standing there somewhat baffled in front of the small animal cages, and a young worker on her way to doing something else stopped and asked me if I needed help. I know, that part happens in large chain big box stores, but here's the thing, she was actually a tremendous amount of help. And she didn't subject me to some irritating scripted regurgitation of useless corporate advertising lines, she acted personally interested in my actual needs, and within a minimum amount of time, I was out the door with EVERYTHING I needed to house my new pet rabbit in the same domicile as my two devious cats. It's all about the employees if you ask me.