I have been going to SWH Advisory for about 4 years now. Initially I loved the service I received from them. Most of all I loved the high amount of tax return money I got back. However, within the last two years their service has really gone down. The tax preparer/s are "too busy" to return your phone calls. If they respond back to you it's either through a receptionist or they expect you to come in person. I guess the more they expanded the more their customer service decreased.

currently disappointed with the way this company is handling my 2011 taxes !!! I would like to know the status of my taxes, have been leaving messages for the past month and no one has gotten back to me. Have since exhausted my calls and is seeking advised on what to do next.