I would give ZERO stars but that's not an option. Our reception was at the Humboldt Haus, the customer service was the worst we have ever had and unfortunately it was on our wedding day. They did not set up the right number of tables even though the owner told me THREE separate times that she would, there was a huge crack in the front glass door that was a hazard to my guests, the owner told my mother-in-law that she didn't come out during our wedding (she was in charge of everything) because she didn't want to "deal with us," the front table was served 2 bowls of chicken so my husband and I ate little chicken wings for our wedding dinner because that's all that was left, the food was cold and we were blamed for it because she said we were late (we were there at 5:50, dinner started at 6:00), my mom asked for some hot gravy and they brought out the same cold gravy, they didn't clear off our centerpieces like I was told they would when taking the tables down for the D.J., they actually took everything off the tables and then put the centerpieces back on so the tables couldn't be taken down...my husband ended up having to do it in the time that we were supposed to get more pictures taken so we missed out on getting all our pictures, my nephews were sworn at with the F word by the owner's boyfriend because they were out back by his equipment (looks like a construction lot) the free beer was supposed to start right after dinner and it was an hour after that we noticed people were still purchasing beer so we had to tell them to start it; that's more money they didn't deserve to make. I specifically asked about the A/C to make sure it would be on since it was summer and she assured me it would be, it ended up being a very warm day but the doors were open to the outside the whole time and the A/C was not on, my husband had to tell them to turn it on but it didn't cool down until the reception was over. I can go on and on and on but I think that sums up the customer service we were treated to by the owner and her boyfriend. Most importantly; there wasn't handicap parking available. My husbands disabled uncle and his wife had to park almost in the field and when they made it inside they sat at the table closest to the door, they told them that they wouldn't be served at the table (that they were supposed to have set up). They didn't even show him another spot available so him since there were not two spots open next to each other so they left without getting dinner. On top of everything, there was never an apology, actually the opposite, the owner is bad mouthing us to customers. BAD BUSINESS ETHICS...There are many other places in the area so give the business to someone who deserves it!!