I got a tattoo on my right upper arm about 8 years ago from a not-so-talented artist...it needed some real amping up and repair. When I first met with Mischa, he indicated he was confident he could make it considerably nicer. Made an appointment. During our session, I met Jen, Danny, Cory, and Eddie. Everyone was so professional while still be very hip. The balance was perfect. Even the young man next to me getting a a very cool San Francisco landmark from Danny, was so pleasant and nice to talk to. When I first got my tattoo at another location, it was 4 hours of serious pain and I just bit the bullet. I was prepared for the worst. Mischa has the magic touch. There's always some discomfort involved, but I probably could have nodded off if I were lying down. Every one in the studio is a professional artist and they all have a great humor in many directions. If you don't have a really good time and a lot of laughs....that's your fault. The end product was as good if not better as I had only hoped for. It looks what I originally wanted it to be. As for Mischa being sexy and a dreamboat (in former reviews)...I thought he was REALLY cute in an Elvis Costello way. If I looked at him in any other way, I would be a cougar. I had one of the best consumer experiences and just a great day.