This is a franchise. Quality of customer service can vary and isn't that great unless they are trying to up-sell you. Be aware that they may not tell you about certain (hidden) charges or suggest affordable packaging options for your shipments if you don't ask. To be fair, I like to go there because there is never a wait like at a lot of other UPS stores, and my time is important to me. If saving a little money ($5-$10) is important to you then research pricing on the UPS website or check out mailing prices at your local post office, many have the DIY postage/weight machine things that are open 24/7.