My husband and I have been getting our clothes cleaned here for a couple of years without a problem. Until now. I dropped off one of my favorite dresses to have it cleaned so I could take it on a cruise. The dress came back damaged. I took it back to them and the lady at the front desk told me that the manager would call me. No one called me. Three weeks later, I went back to the store. The lady at the front desk tried to give me my damaged (re-cleaned) dress. When I pointed out the damage (again), she said they could give me $20 store credit. I said no. She told me the manager would call me by 5pm that day. A week has gone by, and there has been no call.

Last week the Grapevine Dry clean super center showed their true professionalism when they refused to be responsible for losing my jeans. The manager said to me that he was only human and he also makes mistakes when they did not return a pair of pants left for cleaning. After five years of patronage they continue to refuse to be responsible for them and they are only 50$ pants. Very disappointing.