I reserved a truck a full month in advance; however when I arrived promptly at 7 a.m. I was told that the safe couldn't be opened to get the keys. Once that was figured out then I was told that no trucks were available and that they were trying to find a truck in Ft. Worth (25 or more miles away). Apparently "trying" means standing behind the counter looking off into space. I have rented from Budget almost exclusively in the past few years and was never treated with such poor customer service. Customer loyalty works both ways.

A little preface to this story, my 2005 Scion tC is getting a bit tired, so I wanted to rent a car that I was considering buying, a Ford Taurus Limited. I also had a wedding I had to take my wife and cousin to several hundred miles away.



The staff at this location are awesome! It is not guaranteed to get a specific vehicle or trim level. They requested me specifically a 2014 Taurus Limited and that is exactly what I got. I loved this car, I loved the trip and the checkin and checkout was painless.



Definitely use these guys, they are cheaper than the airport too!