frank that person who cooked your pizza no longer works there

I ordered a delivery pizza at 5:07 pm 12/5/2013. very disappointed! cheese was burnt black over much of pizza. crust was tough to chew through. who ever was cooking should be talked to and retrained. it took 1 hour 47 minutes to get my pizza without a phone call saying it would be later than projected 45 minutes I was told by person taking order. I am not a very happy camper, and I will say I doubt I will ever buy another pizza from this establishment. my name is Frank and this is my true testament of mad dog pizza.