Save yourself money (not to mention your engine) and do not, under any circumstances, trust your vehicle to Muffler Man. They did $600 worth of work on my truck while ignoring an oil leak that blew my engine. Thanks very much for making sure a single mom of three was stranded on her way home from work.

What the owners of the Muffler Man in Grand Rapids did for my family was unbelievable. January 3, my 86-year-old mother left the house at about 9:30 to go to a hair appointment. She never made it there. Instead, she somehow ended up getting on 96 by the South Penn Meijer store. Around 4:00, a message was left on my answering machine, letting me know that my mom was in Grand Rapids, and please call my mom on moms cell phone. I was unable to reach my mom on her cell, but Holly, the person who made the original call, called back to let me know that her brother and his girl friend were bringing my mom home. The girl friend drove my moms car, with mom, and Hollys brother drove his car. They made a 160-mile-round-trip, to make sure my mom was safely returned to Lansing. When we met them at my moms house, they refused to take any money for gas or their time. These people are true heroes in my book. Holly and her brother own/work at the Muffler Man in Grand Rapids.

My car broke down a half mile away from their shop. I got it there and they told me they could get it right in for me. Well they did and they fixed it. They also charged me $70 for an $18 part and $45 for a $25 part. It's ridiculous. I feel like they take advantage of people when they know they're in a bind. On the flip side though, they welded a small piece of pipe onto my exhaust for free because exhaust was getting into my trunk