This review above is 100% accurate. I currently still live there and have the same problem. I have been waiting for two days for someone to come fix the leak in my bathroom ceiling. Since no one has come, now the ceiling is cracking, bringing mold down with the water, and I'm waiting for it to bust open. The office just keeps telling me "they'll send someone". In the past I have wait 5 days for someone to fix my air. I have a leak in my fridge that when they came to fix it, I was told I need to take apart and drain my freezer. What? I still have a bowl in there catching that water and I empty it daily.

I am very unhappy with the manager at Knollwood apartments in Grand Blanc. She is condescinding and very rude. She does not listen or apologize. I have called with numerous complaints about my apartment's plumbing and air conditioning and she always has an excuse. She would not give me her boss's name. She told me to look it up on my lease. She said that apartments have problems. Live with it. I do not want to move but I cannot live in a complex where the manager is unwilling to help me. I am moving out as soon as possible with the help of my lawyer who says I have grounds to leave. Anyone considering moving in better be able to take care of things themself or know how to sweet talk the manager. I have talked to other managers of complexes and they told me that this is not the correct way to keep residents. I am writing this on here because I cannot find the owners of Knollwood apartments on my lease. There is not a name or website or email or phone.