Poor help, Poor Service and Employees who don't care. I normally shop at O'Reilys but noticed that the new NAPA location hardly gets any business. I needed a new battery for my car and decided to give NAPA the business. The battery in my car is located inside the wheel well and requires a floor jack to get to the battery which I do not possess. After poor service and help and the employee just being plain cold and uncaring. She sold me a brand new battery that once the shop installed it. Left me stranded because the battery they sold me was at 9.5 volts. Which means they screwed up in more than one way. The should check every battery before selling it and they should also charge their batteries once in a while.

Thank you for costing me a $75 tow bill and a $43 shop bill for installing a junk battery because of your incompetence. I am almost certain that someone with an IQ of 40-70 could have performed your job with the same satisfaction.

I also talked to some friends and one spoke up saying he had the same exact story happen to him from this exact same NAPA location. NAPA I hope you make restitution otherwise I will continue to bad mouth your business to all that I know and I hope your doors close.

Sticking with O'Reilys.

napa always looks for parts that u need, even if they dont have it