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Details
Hours
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Contact Info

Phone:

Main - 804-457-3542

Address:
1062 Rock Castle Rd Goochland, VA 23063

Reviews

1
2 Reviews
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E
Elizabeth J.

04/25/16

Provided by YP.com
1 Reviews0
5.0

I could not be happier with this service. They delivered their large trash can for use on time and have been on time with pick-up ever since. They are affordable and reliable. In my opinion, you don't need to look anywhere else.

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M
Melissa P.

02/04/16

Provided by YP.com
1 Reviews0
5.0

I have had their services for over a year and I couldn't be happier. Haven't had any problems and when I forgot to pay my bill instead of just stopping my trash collection they were nice enough to call me and tell me I had 2 weeks to pay or pickup would be stopped. They are always so nice and helpful. I have recommended them to several of my friends in the area.

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C
Connie D.

10/28/15

Provided by YP.com
1 Reviews0
4.0

I expected the worst after reading these reviews, but I called anyway. A very pleasant woman answered right away and they can start my service next week. She did say they do early pickup so to be sure to put my can out the night before so I don't get missed. I'm going to give them a shot.

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anonymous

10/14/13

1.0

Very poor communication, doesn't credit for missed pick ups when truck breaks down, poor customer service. Not a pleasure to do business with. You never know when they are going to do a scheduled pick up during holidays!! Highly don't recommend!!!

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M
mccormicka

10/04/13

Provided by YP.com
1 Reviews0
1.0

This trash service woke my house hold at 4:30am! I tried to call and complain, no answer. Wanted to leave a message.....voice box full!! Terrible!!

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anonymous

09/24/13

1.0

Trash company is horrible..never on time and trucks are always broken. You may be waiting two weeks before your trash is picked up due to "truck problems"! Buyer beware this company should close its doors ASAP! Good luck trying to get someone to answer the phone as well...that never happens and voice mail box is ALWAYS full!!!! This company deserves a negative rating but that wasn't an option here!

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T
taznme666

09/22/13

Provided by YP.com
1 Reviews0
1.0

This is the MOST unreliable service ever paid for. When we started with this company 4 years ago we never experienced as many time of trash not being picked up as we have in the 6 months. Severe winter weather is one thing; but it is always a truck problem, what is the problem when they ride by and just don't p/u the trash. I have called to let them know that they missed my can and they simply said that I must have not put it out in time; have seen the men ride by and miss cans many times. I ALWAYS have the trash in closed bags and if another can is used the trash is ALWAYS in closed trash bags and tied well. I have always paid a year in advance. I have had to take my own trash to the dump and pay to do this in addition I have already paid Johnson & Johnson for this very service so I don't have to take the time to do this. I have called and left messages to this fact and NO ONE ever calls back; the voice has been full for over a week. This time the message states that due to truck problems we will p/u wed trash on Friday and Thursday trash on Friday late; and Friday trash on Saturday, WELL guess what? It is Sunday PM and still no trash p/u and it has been by the curb since Thursday at 6:00pm for Friday am p/u. Giving this company 1 star is far more than deserved. WOULD NEVER recommend to anyone not even my worst enemy!!! NEEDLESS TO SAY I HAVE CONTACTED ANOTHER COMPANY AND THEY MAY CHARGE MORE BUT I SEE THE MEN WALKING THE NEIGHBORHOOD AND COLLECTING BEFORE THE TRUCK ROUNDS THE CORNER. THE COMPANY IS TRUMAN DISPOSAL, THEY PROVIDE A 95 GALLON CAN AND A LITTLE MORE EXPENSIVE BUT MAY BE WORTH THE PEACE OF MIND THAT IT WILL BE PICKED UP.

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C
cmattax

09/12/13

Provided by YP.com
1 Reviews0
2.0

They are habitually late picking up trash, never answer their phone, often fail to return calls when messages are left, encourage the use of credit cards and then screw up the billing. Now that we have found another service, they refuse to come and take their receptacle away. Absolutely look elsewhere.

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C
carolyn.spencer.792

07/12/13

Provided by YP.com
1 Reviews0
3.0

Johnson and Johnson has been a reliable trash service for eleven years - until the past two weeks. July 5 and July 12, 2013, my trash has not been collected. Friday, July 5, the trash was out by the curb by 7:00 am. About 8:30 am, I noticed my neighbor taking in her cans. My can was still uncollected.

July 11, my trash was out by 4:30 pm. Because of rain, the trash truck was delayed; however, I saw the truck go by down my road, around the neighborhood and pass my can and trash two times.

When I tried to call the Johnson and Johnson phone number, a recording came on saying the office would close at noon. The voicemail was full. I tried for over 45 minutes calling and recalling the office number. No one ever answered.

No payment for the trash collection has ever been late or missed. In fact, I went to automatic withdrawal from my bank account.

Now I am stuck with two weeks of trash. The can clearly says "Johnson and Johnson".

By the way, there is no email address or any way to contact anyone at Johnson and Johnson. Very frustrating.

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Categories
Rubbish Removal, Garbage Collection
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