I've read some of the bad reviews and understand such a big purchase can be emotional but wonder if the critiques are severe nit-picking. Anyhow, we are a few weeks in and are very pleased. Yes, there are a few snafus that have come along but that is to be expected. Our salesperson Tim is great- highly recommended. Dani in the office is personable and accommodating, we enjoyed our interactions with her. Clay, our project manager is helpful and answers all our questions. The excavation was quick (one day) and the crew was efficient and respectful. Same for steel installers, electrical and plumbing crews. Today Prestige put in the Gunite. They had an issue with the water line and went above and beyond to remedy it. They stayed till 9:30pm without hesitation to do what they could. There is still a bit of an issue but I'm not freaking out because of their previous history with me I have no doubt they'll get it fixed promptly. I look forward to the rest of the process and am happy with their service.