The company does not look very impressive. There are not any nice waiting rooms, it is just a garage with the office. Because I live in this area, (not by choice) having repairs and maintenance on my BMW can be inconvenient due to the lack of BMW service centers. I needed a water pump and thermostat, with two serpentine belts replaced. I believe they were honest. The price was comparable. Expensive of course, as any service provided will be. The office attendant told me it was ready for the Artic! He was not exaggerating! This car pumps heat extremely well. Overall, I am pleased and I would go back to this establishment. It is closer than Albany when there are car issues to your import. Save the Albany drive for shopping!