Twice I have been to the GC in Covina Ca... Twice I have been really pleased with the personnel working here... I THINK HIS NAME IS ROB OUR RON..hell I dunno just know that he really went out of his way... To make sure I knew what I wanted to know... The first visit I meet the guitar tech.... Henry I think is his name... Great guy... Very pleased with his knowledge and most impressed with his willingness I to work with me on part i needed... These people are great.... SO WE ALL UNDERSTAND THIS.... IF AND WHEN I NEED TO DO BUSINESS WITH GC IT WILL BE THE GC IN COVINA CA...I WOULD RATHER GIVE THEM MY BUSINESS INSTEAD OF THE ASSHOLES IN SOUTH BAY CA... THOSE PEOPLE WILL NEVER NEVER NEVER GET MY BUSINESS... ASK JKL YOU FOLKS AT GC COVINA....GOD BLESS YOU AND HOPE TO SEE YOU SOON....TODD