So normally I don't write reviews unless I am super happy with the service, however this time, I have had enough! I quit going here a long time due to poor customer service when I brought my young daughter in to get a pedicure for Mommy and Daughter time and I received such an attitude like I was bothering them to ask them to take time and give my child a pedicure along side me while I got mine. I found another great nail salon and started going there until sadly, they changed management and my lady was no longer there. So...I thought I would give them another chance. Now Hannah at 5 Star is AMAZING and I have been going back for about 2 months and requesting her, however EVERY time I try to call and make an appointment ahead of time with her, I am always told she is busy and has no openings. They try to pawn me off on another nail tech which if I wanted someone else, I wouldn't ask for Hannah DAYS in advance. They never want to put her on the phone when I ask to speak with her and I don't know if it's her not wanting to come to the phone or they just want the appointment themselves, but to me this is not acceptable! I just tried to make an appointment for Saturday but before I could even say Saturday, they said she's booked today. I said no I want Saturday morning and they said she is booked again. Mind you it's only Wednesday. But ok, that's fine...I will take my money elsewhere. Very horrible customer service!!!