My wife and I had been customers for several years until today. We had purchased all our watch batteries and at least one watch there. They gave us a yellow card that states ten battery purchases entitles you to a free battery. They punch a hole in the card with each purchase. Today we presented our card with ten holes from ten battery purchases. First the clerk said all the holes were not punched. We showed her they were. Then she said they had given us a free battery when the tenth hole was punched. I asked why then would they have given me back the card? No response. The clerk and I asked the man who appeared to be the owner, who was listening to this, to intervene. Pointing to a row of small diagrams on top of the card, he said they also needed to be punched. My wife showed him where the print on the card stated ten holes entitled the customer to a battery. He made no coherent response other than to say that we would have to pay for a battery replacement. They not only lost us as customers, but they also saved us the cost of paying anyone else to replace our watch batteries: I went home and learned how to open the back of the watch and replace the battery myself.