New: I have received a full refund for my trouble after hearing from the owner.============================================================================================================





I took my mother-In-Law's 4 month old PC to be worked on because it would not start up. I was told they would get it done in a few hours.



The computer spent 3 hours there and then the Technician (Ryan) let me know it was about done. I went to get it. I was told they installed the Xubuntu system again and all was well. They had installed it originally three months back when the computer was brand new.



I went home and started it. It did start, but it was loaded with strange data that made the start-up long and frustrating, and the wifi did not work (It had not ever been a problem before)!



I called Ryan and spent over an hour with him using a remote program to work some more on the computer. He could not get the wifi to work. I was told that perhaps I needed to switch to Windows 7 and purchase a $150.00 License from them if I wanted it to work correctly. This flabbergasted me, since I was told it was working correctly when I picked it up and paid for it. I called back 5 minutes later, but Ryan had left for the weekend.



My Mother-In-Law goes stir crazy without her computer, so I decided to try to download another version of Ubuntu to try to get it working for her. 3 Hours later, after training myself in downloading and burning a DVD from the Ubuntu site, I was done and had installed this on her computer. It worked perfectly, so I took it to her house and got her back online.



I called Ryan today to request a refund, since I had been told that my computer was done and back in good working condition, when in fact it was not. I was told that I did not give them a chance to fix the issue. This was not true, since I had called and had Ryan take over my computer remotely and he had told me he could not fix it... and then suggested that I needed to purchase Windows 7 to solve the issue.



It is impossible for me to believe that Ryan and his boss (The owner) can not understand that they should not charge for work not done. I wanted the computer fixed. They did not fix it, and now complain I did not give them the opportunity to do so. They also indicated that they would have fixed it if I had bought it there.



Perhaps that should be there new slogan, "We will fix it if you bought it here...otherwise, maybe not!"



I will see if my credit card company agrees with me (That I should not be charged for services not rendered), and tell everyone I know about thei poor business practices of MICROLYNX..

had a hard drive die and lost all my data. I had a friend tell me about Microlynx and how he had used them for years and it is the only place he would take his computers. So after the diagnostic they were able to get my data and pictures back and even fixed my computer with a new drive and set me up with a backup system that works then came to my house and setup the computer and printer and everything worked. I am ever thankful and will tell all my friends. Thanks to the great team at Microlynx.

Good service. I've used them for many years. Bought a new computer last year and its still running great. If you have problems ask for Ryan or Kolton to come out and correct the issue.

Great local resource for business or home. Great team of techs.

Have use for years and am always impressed. I would recommend without hesitation.

local support with attention to detail. Microlynx has saved my bacon more than I care to admit.



Tom H.

I had a hard drive die and they got all my data... Thanks Microlynx Fast turnaround and fair prices. Will use them again Great team

The best computer service company I ever worked with to date. Microlynx gave me real answers and real solutions in a timely manner. Same day service and they carried the computer to the car for me. I found them in the cheers and jeers in the Gateway News paper. I have used them for the last 5 years now. What a great team of guys. Tom H.