They fixed our heating element for $350, 9 month's later it stopped working. The first element lasted 5 years, so 9 month's was pretty short. We called to see if they would be willing to come out without a service fee to look at it or waive installation on fixing the same problem (heating element) and they didn't give us the time of day. We were hoping they would be more negotiable since they the parts they provided us were cheap.