What was once a fine computer service is now completely indifferent to their customers.

I was very disatisified overall, my first contact over the phone was great. I thought to myself this may be my new place to get service. Then I was wrong, I had my XPS service in February the intial fee was 49.99, which i was happy in paying. Then they call me up stated 99.99. I said okay two days went by, there tech called me stated"he has never seen anything like this before. He said "its going to cost $179.99 to fix it now, he gave me a whopping $30.00 credit. I waited over a week or so. Very slow service, poor communication overall. I pickup my computer that night, excited turn it on, same problem. I decided to resolve the issue myself, no luck. I called them that night and left messages. I took it in the next morning, told them they failed to fix my computer. I told them what I did, they came back and said I did more damage. The fee to fix it was 179.99, I argue with them, no battle one here. They did charge me half off. I paid 89.99. I took it home 2-3 days later