Commissioned salesmen that push you to the most expensive mattresses. You will not see the cheap mattresses they advertise. You don't find out about the return policy and fees until you have wasted 2 hours making your selection. Then when a mattress arrives that is absolutely NOTHING like what you selected in the showroom, you are completely out of luck. There is no help, no recourse for your dissatisfaction except to give them more of your money. DO NOT buy from any Sleepy's location. I am not an unusual case. Google and see many many complaints around the country. Bait & switch is a common situation.