I had bilateral inguinal hernia repair scheduled after my initial doctor visit and after researching the procedure I had additional questions. During my call to the only number listed on their business card (during normal business hours) I held for over 20 minutes never speaking to a human finally to get a recorded answering device and leaving a message. After a day and no call I phoned again, with slightly better answering service still followed by no phone call and this theme continued up to...