The salesperson was very accommodating, pleasant and knowledgeable about the mattresses carried. They were also very quick in delivering the mattress we chose, with a very personable delivery person. However, when we tried the mattress in their store, we had to try it by placing it on the floor. It was definitely NOT a good way to try it out because once we got it, it began to sag immediately! Now, we will have to call and see if they will replace the mattress within 2 weeks of owning it and standing up to the promises of their salesperson.