Says one thing and does another. I ignored the warning signs: 1)doesn't answer phone first time you call (until he knows who you are), 2) multiple "locations" are answering machines - no addresses, 3)available in less than a week out to do my job (implies reputation is catching up to him). Fancy ad but a one man show. Always watch the job - don't just check periodically. Caught him not replacing everything as requested. Also - painting not completed as agreed but I trusted him and paid him. Don't make the same mistake!