I sent a Crosman gun to be rebuilt and I had talked to them beforehand and called again after I sent it to let them know it was on the way. One more call and it had arrived but then set unopened for more than a week. Called back first time and it had snowed so it was not ready yet. Next call it was going to be fixed that afternoon. Next call he would get to it first thing in the morning. All of these calls are a week apart I was not trying to be a pest. Well finally he did get it done so I payed and it was going to be shipped out in the morning. One week passed no gun called again and he had miss placed it so it never was shipped. It finally arrived after 6 weeks and I took it out to shot it and after first shot the trigger locked up. In the end I had to take it apart myself and fix it. By the time all was said and done I could have purchased a new gun for another $5 and been shooting six weeks sooner. My advice find someone else to service your equipment.