If I could give zero stars, I would. I ordered a custom cake that was supposed to be turquoise with sunflowers. I scheduled pick up for the day before the party. What she tried to give me was a white cake with white roses. She didn't even write down the design I requested for a custom cake order - who does that?! No apology, just "oops!" and I was told to come back the next day to pick up a new cake. When I did, it looked like it was decorated by a child. The "sunflowers" weren't even sunflowers. They looked like open, rotten banana peels. The top tier of the cake wasn't centered on the bottom tier and the cake had collapsed and was lopsided. She had used the same cake from the day before and you could still see the white icing through the turquoise. She wasn't there when I picked up the cake and I had no choice but to pay $76 for it and take it directly to the party. It was embarrassing to serve to our guests. When I called the next day to discuss a refund she informed me that since we took the cake she wouldn't give a refund. She said that what I should've done was refuse the cake and go buy one at Kroger. Then she hung up on me and will no longer take my calls. Of course, if she had handed me this atrocious cake the day before the party - when it was supposed to be ready - I would've had time to find an alternative cake. Elizabeth should not be offering custom cakes when she's not qualified to make them. And after being in business for 4 weeks she has yet to learn anything about customer service. This was the most unprofessional transaction I have ever experienced. I simply cannot believe that anyone would run a business this way. Do yourself a favor an do not ever order a custom cake from Little Flour Bakery.