They do such a great job. I usually just get my brows done and I have never had an issue. As long as you let them know exactly what you're looking for (clean up or shaping, etc), you will be happy with the result. I got my lip done as well yesterday; for me it hurt a little more than the eye brows, but my technician put some cream on the area that was supposed to help lessen the pain (who knows, may have been hand lotion and it was all psychological)...anyway, I was very satisfied with the way they cleaned up my brows and did my lip. ($10 for brows alone, $12 for both brows and lip). I come in every two weeks for a clean up and have been coming since October. The ladies are friendly but quiet. They can get busy, but you'll probably be waiting about 10 minutes at the most. The redness also goes away MUCH faster than after waxing. I had a dinner 2 hours after my threading and the redness was gone in 30 minutes; usually when I wax, the redness is still there for a couple of hours.