Absolutely the best with personnel who take an interest in the finished product. They did a special shirt for my grandson's b'day, and I felt as though they had as much fun creating it as I did! If you need a special shirt or many special shirts, this is the place to go! (Have to say that I have washed my grandson's shirt at least 3 times, and it still looks great...no fading of colors and the imprint is still sharp!) A big thank you to Embroid Me and to Samiya, who willing spent the time with me in creating the perfect T-shirt.....you are indeed the best! clara dahlstrom