Planning to leave on a short trip tomorrow, I just mentioned to a friend last night that I thought my air conditioner was going out - and she kindly recommended "Kelly". I called and he said he was not taking any appointments until after Thursday; as he was stacked up; however, since Nattlie had referred me, bring it in by 8:00 a.m. this morning and he would at least put a Band-Aid for me so we could travel in comfort. By 10:00 a.m. he called and it was fixed and I could pick it up. A legitimate problem to the tune of $141.00, how could I not round up that bill with a tip; first putting in front of the line and so efficiently repair my dilemma for such a small charge. Nothing like one happy customer telling another happy customer - the best advertising you could ever hope to have. Thank you, Kelly and your team for taking care of me. JBS