I inherited a delicate old rug from my parents which needed to be cleaned. I called Aladdin and spoke with a gentlemen who guided me thru the process they go thru to clean a rug. He was very through and answered all of my questions. I was hesitent to get it cleaned but he assured me that it woud be in good hands. My rug came back clean and Beautiful. I couldn't believe it was the same rug. I also got a pad to protect my rug. Since I have sent all of my rugs to Aladdin. Very Very Happy customer.