I brought in a brand new comforter that had never been taken to the dry cleaner before. It was in pristine condition. When I got it back, the batting was torn and there were water spots all over it. I requested a refund and they would not give it to me. They said it was the manufacturer's fault with the batting. With the water spots, they said they didn't know what the problem was. I said I was unhappy with the product and they still would not refund my money. The owner said "he didn't do that". So now I have paid $53.00 for a comforter that has been ruined.