The staff and doctor are very kind and informative. They take time to answer all your questions. This vet only takes cats, so your cat will not be scared by dogs in the office, barking, etc. It's a very calm, comforting place for both cats and their owners. They welcome you to check out the kennaling space for overnight stays, where every cage has a window! They also have a small shop with food, toys, etc. I highly recommend Frederick Cat Vet! I've moved an hour away, but it's worth the drive to continue taking my cats to this excellent vet!