The business typically took 4 - 5 days to get the dry-cleaning back. On this occasion, they gave me a pick up time on SAT that was one hour before close. Went for the sweaters early monday @ 7:00am. I waited until 7:25 am and still not opened for business. When I got the wool sweaters back they had shrunk them beyond repair. Spend 2-months trying to get them to do right. They ended up saying it was my fault, and asked if I gained weight. Very bad experience.