Charles did a good job. He was on-time which was important. He had the necessary parts and was polite. We are happy with D & S Appliance Service.

HORRIBLE. NO STAR! Called them because they were recommended by the mfg. For $83 they came to the house to tell us they needed to take the appliance to the shop - eventhough they knew what the problem was. They made us carry out the appliance. No calls to tell us what was wrong despite me calling them several times. Finally got a person live on the phone who said there was no problem and they would deliver tomorrow. They show up with a $25 bill and ask my husband to carry in - he's not home. They say they will leave it in the garage. NO WAY - how do I know it is fixed? I have to carry it in and install it myself??? They go out to call the boss then leave with the appliance. WHAT???? Call that afternoon - no resolution. The next day they call to tell us they can deliver in 2 days and it will cost me $140 for them to deliver it. We are afraid that we will never see our $1000 appliance, in good working order again. HORRIBLE HORRIBLE place and people who are HORRIBLE. DO NOT CALL!!!

Days before Christmas '10, I needed the igniter replaced in my oven. I already knew what the problelm was. I called D&S to make an appt for replacement. When I was told there would be a "Diagnosis Fee" of a whopping $75 in addition to the house call charge, plus the part, I decided to call another service. I refused to hand over $75 of hard earned income (and at Christmas time!) for a fee they just pulled out of the air as a way to rake in more money. Not happening in my household, and I won't call on them again for any repairs. Kelly Appliance took good care of me. This sytem demands I give at least 1 star, but in truth- Zero stars for D&S for imposing hefty and unnecessary charges on customers.

Julie was wonderful. She was not only professional and courteous, she arranged to have the disposal unit installed earlier than scheduled. Even more important, she told me that the unit being replaced was still under warrantee (I haden't bought the disposal at D & S)and arranged to have the new unit delivered and installed at no cost to me, even though I no longer had my receipt for the original purchase and didn't know that the unit was under warantee. What a wonderful (and unusual) experience! vetrad

Great company, have been doing business with them for years, they have gone though a few technicians but always seem to know what they are doing. Fair pricing and quick response

They came to fix our dishwasher. They damaged the kitchen cabinet and broke our dishwasher control panel. They ended fixing the control panel but never reimbursed for cabinet repair. WOULD NOT RECOMMEND.