My mother and I have used Cooks for over 20 years. They fixed a washing machine, a fridge and an a/c unit that has run for almost 30 years now (unheard of). They have always been respectful, did excellent work and were inexpensive. I don t know where these bad reviews come from because we have always been treated well (also a problem being women..), but I have a feeling it's the same person trying to ruin a local business.