I went to JPC three years ago and they replaced the hard drive of my laptop and transferred all the data on it to the new hard drive and to my brand new laptop's hard drive. They did it quickly and reasonably. This time, they said they could fix my old laptop for $300. I said, No, I paid less than $500 and it's three years old. I'll get a new one. I took the new one to them so they could transfer the hard drive. When I picked it up the first time, most of my data files had been transferred, but not my software. This was not what I expected, so I called them. They told me to bring it back. I did and explained, in some detail, what I had been expecting. They immediately made it whole and were very kind and interested in seeing that I got what I wanted. Having used them twice now, I have no compunctions in whole-heartedly recommending them.