On 12/13/2014, I visited randy auto repair LLC in Fort Myers, FL.Reason for visiting: Required to perform vehicle inspection mandated by Esurance insurance company. Negative experiences:1. Scheduled appointment at 10.00 am. The inspection guy was late 1 hour.2. The receptionist is babysitting a kid and has the customers watch cartoons.3. The waiting time in line for having your car inspected with zero customers in the shop: 1 hr 30 min.4. The owner randy handles multiple roles which makes them highly inefficient. Buys parts, repairs, inspects cars, answers phones, order parts.5. Hours on the door is not applicable. Multiple confusing signs on the door.6. Establishment is dirty. Stains on carpet, kids toys, parts and packages on the floor. 7. No customer service. Nobody will ask if you want water or coffee. 8. Seriously understaffed. Total employees: 3,5 (randy, 1 mechanic, 1 receptionist, small kid).9. The employees talk German with each other (makes you feel comfortable)10. Customers are not allowed to see their cars being inspected. (Probably because of insurance liability reasons)Positives:1.Placed on the way to the beach.2. The owner seems nice enough.