I ordered a pizza which was delivered two hours late. The manager (V. Thomas) said that I would not be charged for the pizza and even after a week when I was accidentally charged for the transaction, another manager (Chase) did a refund for me over the phone. I know that late deliveries is not a good thing, but the way that the situation was managed was very good. Everyone makes mistakes, it's how you go about recovering from the mistakes that really matter in the end.