I got a $270 emergency service call, which was paid for by the hour. The service professional arrived at my house at exactly 11:56amm. I got service from this company until exactly 12:42. I needed the driver to take a look at a lighting fixture, but he had already pulled out of the drive way and was half way down my street. Being within, my hour time limit I called the company to see if the driver could be told to back the van up and come back to my house. After a while I got an unprofessional call from the owner of the business telling me he is already gone and there is nothing he "the owner" could do. He then proceeded to hang up the phone while I was still speaking. Next, I called the company back to leave a message for the owner to call me back again. Finally, I received a call from the owner who said to me, "If you would to PAY again...". Shorty after the owner hung up the phone on me again. This was the most unprofessional encounter I have ever had with a company. VERY RUDE!!!!!!!