Handed this envelope to a supervisor/manager on site and driver scanned it.Following day, website says envelope not scanned. Driver didn't give receipt but since manager handled it, felt comfortable trusting that it was ok. Now we see online, people discussing class action law suit due to high suspicion things being stolen, things never delivered once they enter this black hole.No one answers phone. Main corporate UPS calls, they pick up and immediately hang up if anyone answers at all. Read Google reviews - hundreds of people have had same kind of experience. Corporate UPS needs to PAY ATTENTION to the reviews all over the website about this facility and DO SOMETHING!!

This Customer Service Center Representatives and the Drivers at this location are sorry, lazy, shiftless, indolent people. I received a notification early morning on December 19, 2017 stating that my package was out for delivery between 3:30 p.m. and 7: 30 p:m. at my mothers address I went into stress mode because every time UPS delivers a package at my mothers house this delivery driver acts as if he's illiterate as if he can't read numbers on mail boxes. On several occasions he was within seconds of delivering my package to my mothers neighbor until I stopped him. Today I set at my mom's house for 3 hours waiting for the UPS driver to deliver my package and at 6:24 p.m. my mom and I saw the UPS driver do a Uturn two houses down and at 6:25 p.m. I receive a notification that my package is rescheduled for December 20, 2017. I go to the UPS center in Forest Park the line is from the customer service counter leading out the door, behind the counter there is two agents at the computer and several employees behind the counter doing busy work which means busy doing nothing and one just behind the counter with her hands in her pocket. I stood in line for approximately 30 minutes at 7:45 p.m. the employee with her hands in her pocket instead of her assisting her co-workers makes a decision with herself that she wants to take her hands out her pocket and now regulate the line. I was in line behind the next person to be served and she decides that she wants to start a whole new line with about 10 people in line leading out the door. The gentleman in front of me said he wasn't going to the back and I told her that I wasn't going to to the back either; she continues to stand there looking at me, I can only assume that I embarrassed her because I stated that instead of her regulating lines she needs to help her co-workers. When I finally get to the counter after about 45 minutes of total chaos she attempts to tell the representative that's helping me that I wasn't next in line and the lady who she said was next said that she was behind me. This lazy employee continues to say that i'm not talking to you but I'm talking to my co-worker. I then replied, as I stated before instead of you trying to regulate a line do some work, where was you 45 minutes ago regulating the line, how about you stop talking to your co-worker about me and help everybody out by doing some work. This location continues to make excuses as to its the holidays last checked Christmas didn't just start last year, UPS has been in existence for 110 years and they haven't figured out how to deliver packages. To make a long story short this UPS location SUCKS!!!!!!!!!!!!!!!!!!!

I have been waiting on my package since December 8th. Each time I check, it states it's out for delivery. Each evening it states, rescheduled. I have spoken to customer service, supervisors and all I get is, it's on the truck, you will definitely get it today. Well, it's December 18th and I still have not received my packages. Now I have 3 packages that are being held up. These are Christmas presents for my grand children and I really don't want to disappoint them. But no matter how many times I call, I get, its on the truck which is not doing me any good if it isn't getting delivered. So therefore, I have to stay at home waiting for these packages because unfortunately I live in an area where people like to take packages from your door. I wouldn't even give it one star, but I couldn't make a comment without a rating. This is ridiculous.

Outstanding Customer Service!! I get alot of packages and have never had a problem that was not resolved with just this one phone call to this number. Very polite, understanding, etc. Apologizes even when it is not there fault. There is one lady there, I will just call her Miss T, she is one of the most nicest person's I have ever come across, she is just like my UPS driver Super Sweet and friendly as can be. I guess what I am trying to say is these people are Great.

Very good

Very good