The first time I went there to have my hair Japanese straightened was much better than the last. Both times Manna needed to do my hair 2x. Not sure if she is using the correct product (or quality product) but the 2nd time I was at her salon she burnt my scalp. It was extremely busy and she was rushing to get through things. Also, not to mention she went up in price. I think the product she used the first time to straighten my hair was a better quality than the last. I hope she goes back to the other quality product she used to use.