The Rewards checking sounds wonderful but if your password keeps failing, you cannot receive the rewards ($$) promised. There has been a re-occuring problem of not being able to log in! City Bank needs to improve their access ability with their Rewards account customers. I have lost the promised interest several months because I could not get access to my account. When I call the bank they call Lubbock to allow me to reset my password and it may work once then it will not work anymore. I keep the same log in and password so I know I am not putting in the wrong information. Either City Bank needs to improve their communication to clarify what is being done wrong or they need to improve their system. It is very discouraging to call them all time and wait until a password is reset.

The Rewards checking sounds wonderful but if your password keeps failing, you cannot receive the rewards ($$) promised. There has been a re-occuring problem of not being able to log in! City Bank needs to improve their access ability with their Rewards account customers. I have lost the promised interest several months because I could not get access to my account. When I call the bank they call Lubbock to allow me to reset my password and it may work once then it will not work anymore. I keep the same log in and password so I know I am not putting in the wrong information. Either City Bank needs to improve their communication to clarify what is being done wrong or they need to improve their system. It is very discouraging to call them all time and wait until a password is reset.