I took my 2011 Encleave into Capitol Body Shop two days after the hailstorm. Our insurance adjuster met us, did an estimate and gave it to the shop. A check was sent to them that week. That was on the first of April. I took the car back to them two weeks later for what they called "PDR". Picked it u p a week later. Only a little PDR done. They said I had to bring it back on August 12. This is Sept. 20 and it is still there. All kinds of excuses as to what the hold up is. They cashed the first check and then filed a supplemental claim with my insurance company which they received within a few days. I had an email from my representative when it was mailed. The length of time is unacceptable in my opinion. I know they had a lot of cars to repair, but enough is enough. Today it was supposed to be ready. I have been told twice it is being washed and cleaned. I could have washed it in an hour.

Had extensive hail damage to my brand new car during March 2013. Decided to go with Capitol in Flowood because they were very close to my house and seemed like a good business. I was terribly wrong. I took my car to them and they said since my car had no window damage and was drive-able I could keep my car, they would hold on to my check, and put me on a waiting list. Terrible, terrible idea. To put in perspective, 2 of my friends had the same amount of damage to their cars, choose different body shops, and had their cars back within 2 months. July rolls around and I'm still waiting. Called them the beginning of July to get an update and was told, "We will have you in at the beginning of August." August 2 I call, "Well I'm sorry but it looks like it's going to be another month." Ask for my check back and find out they already cashed it even though they never turned a bolt on my car. And how long did it take them just to cut a check? Over a week. Terrible business, will never recommend.