The " manager" recommended a styling tool because they didn't have the one I was looking for. At the time I bought it, he told me I could not return it but I could exchange it. Well he conveniently forgot to put the receipt in the bag and when I came back to exchange it (it was not used I just decided it might cause too much heat damage to my hair) I was told unfortunately there's nothing they could do since I didn't have a receipt. Don't go here unless you are absolutely sure you are getting what you want.