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OKW Concierge service is available every day from 8am-10pm. The Service is Free! And our concierges are long-time locals who are happy to answer any questions. So give us a call, or stop by the Welcome Lounge, Galleria & Gift Shop. Our crew grew-up in Key West, working as captains, cooks, musicians, bartenders, & entrepreneurs. It's our duty to assure You experience the real wonders of our Island.OKW Concierge service is available every day from 8am-10pm. The Service is Free! And our concierges are long-time locals who are happy to answer any questions. So give us a call, or stop by the Welcome Lounge, Galleria & Gift Shop. Our crew grew-up in Key West, working as captains, cooks, musicians, bartenders, & entrepreneurs. It's our duty to assure You experience the real wonders of our Island.