If for any reason you are having to consider using this company, choose a different one. After making no progress on an AC issue with a service call, an employee (Jake) refused to answer questions (flat out ignored me as I asked them and kept just holding the receipt up and repeating "sign here") about how I should maintain my AC, what he checked on, and what I should look for, and literally tore the receipt up without getting a signature, stormed out of the house and slammed the door. (No exaggeration here unfortunately). When I called the main office, Debbie simply said "Jake said you were questioning his abilities" and refused to take any responsibility, and told me I would still be charged normally and that she wasn't going to deal with any of that. This was the most abysmal customer service I have ever experienced, and I strongly recommend that if you have any choice whatsoever, you avoid this company.